Here are a list of frequently asked questions about the Pride Auto Body experience.
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When your vehicle is damaged in a collision, an estimate is not the first thing that you should obtain. The first order of business is to determine who will pay for the damage. In most cases, your vehicle will require some disassembly of damaged parts in order for us to produce an accurate estimate of your damage. Because of this, the estimating process is affected by the needs of the paying party. All insurance companies have different claims procedures and we will let you know the most efficient way to handle your claim. In addition, we will assist you with the claims process. You don't need to run around wasting your time gathering estimates and claims handling. Many times it is better to leave the car with us and have the insurance company inspect it with us; this can prevent discrepancies that may delay repairs. By the way, we do provide free, computerized estimates.
Bring your insurance company claim number and the name of the contact person. We will take it from there.
Of course, that depends on the extent of the damage, however Pride Auto Body has an unrivaled turnaround time on body repairs. We avoid the backups that plague so many other repair facilities, The number of technicians, the size of the facility, the state of the art equipment, as well as our advanced vehicle tracking software system helps to ensure on-time delivery.
Expect the best. Pride Auto body features factory assembly equipment, and technicians who are I-CAR, ASE and factory trained, all designed to precisely restore your vehicle to the highest industry standards.
Your Estimator or service representative will contact you regularly about the progress of your vehicle and our advanced vehicle tracking software allows any of our staff members to pinpoint your vehicle's repair status.
As a customer of Pride, you will be treated to a courtesy ride to your home or office. In addition, we can assist you in arranging for a rental car. We have negotiated special rates and pick-up procedures with Enterprise car rental for our customers.
Yes, it is very difficult to match today's Hi-tech finishes. All Pride Auto Body locations, however, have computerized paint mixing equipment that, together with our rigid training program, allows our technicians to perfectly match your vehicle's paint.
Since Pride Auto Body bakes your vehicle's finish, it may be washed right away. We do, however, ask that you wait 30 days after repairs to wax your car.
Pride Auto Body is very concerned about the environment. All waste is recycled whenever possible. The balance is shipped with an EPA approved hauler to a redemption center that converts it to a safe fuel product.
Your deductible is collected by Pride Auto Body when you come to pick up your completed vehicle.
Most insurance policies cover scratches under their comprehensive coverage. A distinct advantage is that these claims do not necessarily affect your insurance rates for collision coverage.
We really can't tell if your rates will be increased or not, since we only handle the repair of your vehicle. Your agent or insurance company should be able to tell you if your rates will change.
Your deductible is what you agreed to pay when you purchased your policy. If you are pursuing a claim under your policy, you may have a deductible. If the other party is at fault, your insurance company should try to pursue reimbursement of your deductible through that other party.
INSURED'S: If your insurance company is paying for the repairs you may have an endorsement for Loss of Use on your policy. Your insurance policy will spell out the amount of rental coverage exactly. Ask your insurance claims representative for details. CLAIMANTS: If the other party is paying for the repairs they will also reimburse you for reasonable transportation while your vehicle is in the repair facility. This should include the daily rate, daily license fee, plus tax. Insurance on your personal vehicle may extend to your rental vehicle, so we recommend that you check with your insurance company.
It means that it would not be cost effective to have the vehicle repaired due to the damages it sustained.
The insurance company has their Total Loss Specialist run a local market valuation specific to the year, make, model, condition and mileage of your vehicle. The Specialist will then contact you regarding the valuation. This should include the vehicle replacement cost and tax and license fees. Your insurance company will also pay for any charges to your vehicle at the shop and pick up your vehicle for sale at auction to a salvage yard.
The State requires an SR1 form to be filled out if there are damages or injuries over $500.00. You can obtain an SR1 from your insurance company or the DMV.